Archive for January, 2015

Intuit’s View of the Future

Thursday, January 8th, 2015
Preparing for the Future

Preparing for the Future

Yesterday I participated in a day-long program of Intuit titled “Future-Proof Your Practice”. Intuit is the maker of the QuickBooks small business accounting software and appropriately, the speakers addressed the accounting needs of small businesses. In addition to executives from Intuit, the roster of speaker included representatives from companies that are part of the QuickBooks ecosystem, fellow Wiley author Ron Baker who shared with us copies of his book Implementing Value Pricing, and accountants who are Certified QuickBooks Pro Advisors. Intuit kicked off the day with a presentation on the four macro trends impacting small businesses: social media, mobile devices, cloud computing and big data. What struck me was that each of the speakers, and this was not by design, touched on an aspect of small business disaster preparedness, largely aligned with the benefits of hosting data in the cloud.

For example, Barry MacQuarrie CPA mentioned that most of the commercial office buildings in the city where he works have only a single pipe for an Internet connection, underscoring the importance of redundancy. If the Internet connection is interrupted, many small businesses would lose sales and productivity. Dawn Brolin CPA presented the example of a client undergoing an acrimonious divorce whose estranged wife burned all of the receipts for his business expenses, with the result that the IRS disallowed most of the deductions. Had the client scanned in and digitized his receipts and stored them in a secure online facility, he would have been protected. MB Raimondi CPA shared how she had to take her laptop to the nearest Starbucks to use a Wi-Fi connection to continue working when SuperStorm Sandy caused a power loss in her office. The examples were compelling and the insights very helpful. If Intuit offers a “Connect Local” event in your community, do not miss it. It was time well spent to improve my business.

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Wednesday, January 7th, 2015

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Tuesday, January 6th, 2015

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Small Businesses and Global Travel

Monday, January 5th, 2015
Meeting at the Globility Board

Meeting at the Globility Board

Reflecting on the accomplishments of the past year, I have to include my service on the Globility Board as one of the highlights. The word “globility” was invented by Francis X. Gallagher, publisher and CEO of Global Traveler, to define the magazine’s mission as that of being open to new cultures and experiences. Gallagher formed the “Globility Board”, an elite group of highly experienced international business travelers, to offer feedback to both the editorial team and to the advertisers as to our preferences for airlines, hotels and other travel experiences. The article announcing the newly-formed board quotes me as saying that “As an entrepreneur, I recognize the importance of face-to-face meetings to build relationships, but I am also attentive to the costs associated with business travel; I seek to maximize value for dollar spent. I am willing to pay for amenities that enhance my travel experience and increase remote productivity, but I want to see the value for the spend. That’s a different approach from across-the-board cost-cutting that is often in place in larger corporations.” I was delighted to learn that more than one-half of my fellow subscribers to Global Traveler are small business owners, so it appears we share the same philosophy. One of my favorite features of the magazine is the series of articles on health and safety measures for business travelers, so we really do share a viewpoint on business travel!

At our first board meeting, we were welcomed to New York City’s Benjamin Hotel, part of the Denihan Hospitality Group. We met one another at a cocktail and dinner at Rothmann’s Steakhouse and then spent the following day reviewing ideas with in sessions with executives from the Denihan Hospitality Group, South African Airways and Lufthansa and then the editorial team responsible for the web and print editions of the magazine. We had our closing dinner at the National Restaurant, housed in the Benjamin Hotel, where we were impressed with the culinary talent of Chef Geoffrey Zakarian and his team. Our second meeting took place at the Westin La Paloma Resort in Arizona. I welcome your feedback on business travel experiences that I can share with my board members. It is a rare occasion when I meet people who have accumulated as many frequent flyer miles for business as I have done. I look forward to our next trip and to giving feedback to leading airlines and hotels as to the preferences of small business owners. I am also pleased that the magazine is the only one of which I am aware that provides safety and health tips for business travelers – as we need to be resilient no matter where we are working.

Executive Education for Women-Owned Businesses

Sunday, January 4th, 2015
WBENC Tuck Class of 2014

WBENC Tuck Class of 2014

As I continue to reflect on the achievements of the past year and plan for an even better 2015, I have to give credit to the Women’s Business Enterprise National Council for all they do to accelerate the growth of women-owned business enterprises (WBE’s). I am especially grateful for my participation in WBENC’s signature executive education program last year. The Tuck-WBENC Executive Program is an intensive, five-day executive development program that focuses on increasing the competitive advantage and robustness of each participant’s own business. About 50 WBE attendees formed a learning community that continues to provide a source of support, expertise, opportunities, and strategic alliances long after our graduation.

This executive development program is designed to help WBEs that are beyond the startup phase to assess, improve and grow our businesses. To survive and prosper in today’s fast-moving, highly volatile business climate, WBEs must ensure we have all the essential components of a highly integrated business, such as:

  •  Financial analysis and decision making
  • Clear and focused strategy
  • Superior value
  • Creating customer orientation
  • Optimal core business processes
  • Motivated and empowered staff
  • Carefully managed relationships for long-term success

Graduate professors from the Tuck School of Business at Dartmouth engaged us in learning and discussions specifically designed to make a difference in how we think about and operate our businesses when we returned from the program. The primary case study is each participant’s own business. Through collaborative learning groups, we applied the tools we learned to assess and improve our businesses, using the same diagnostic and strategy-implementation approaches that external consultants would use.

The 2014 program brought together a dynamic group of women business owners with the world-class faculty of Dartmouth’s Tuck School of Business and IBM, one of America’s Top Corporations for WBEs. IBM has been the program’s sole underwriter from its start and continues to demonstrate tremendous impact on WBEs, our strategic growth and created an unbreakable bond between the WBE participants.

Held at the IBM Palisades, Dolce property in Palisades, NY, IBM hosted the program and brought key staff from procurement, supplier diversity and marketing to network with the group throughout the week. I’d like to extend special thanks to IBM for its continued support of the program and providing stellar corporate representation: Ginni Rometty, Carol Sormilic, Patrice Knight, Michael Robinson, Luis Cuneo and Katy Brownley. Also in attendance at the 2014 Tuck-WBENC Executive Program were President & CEO of WBENC, Pamela Prince-Eason and WBENC Board Chair and Director of Supplier Diversity for Raytheon, Benita Fortner.

I’d particularly like to thank Pitney-Bowes and Laura Taylor for surprising me by underwriting all of the costs of my participation in the program. I had the good fortune to connect with Pitney Bowes after reading the company’s white paper sharing best practices and lessons learned in business continuity when the company experienced a devastating fire at one of its primary mail sorting facilities in Texas. Thereafter, Pitney-Bowes invited me to join their executives in speaking on a webinar about best practices for small businesses to remain resilient in the face of threats. Pitney-Bowes surprised and delighted us once again when they covered the costs for me to serve as the keynote speaker for Rhode Island’s first ever business continuity conference offered by the Rhode Island Emergency Management Agency. More than 400 senior representatives from the public and private sectors came together for a day of learning about how to build a more resilient future for the state. The Kirkbrae Country Club in Lincoln hosted the event, which included complimentary breakfast and lunch for all of the participants. Pitney-Bowes also provided copies of my book for each participant.

I cannot say enough good things about the WBENC-Tuck executive education program and all of the companies that generously support it, in particular, IBM and Pitney-Bowes. The faculty of the Tuck School of Business at Dartmouth were amazing as they would join us in discussions until very late at night, making this one of the most intense learning experiences I can remember. If you are considering applying to this program, please let me know if there are any questions I may answer. I am grateful for the opportunity to participate in the program; it was truly one of the highlights of 2014. And I hope I can be a more effective leader to scale and grow Prisere LLC to justify the investment in capacity-building made by WBENC, Tuck, IBM and Pitney-Bowes.

 

Supporting Women-Owned Businesses

Saturday, January 3rd, 2015
Women-Owned

Women-Owned

The Women’s Business Enterprise National Council (WBENC) , has certified Prisere LLC as a women-owned business. Founded in 1996, WBENC is the nation’s leading advocate of women-owned businesses as suppliers to America’s corporations. WBENC is the largest third-party certifier of businesses owned and operated by women in the United States. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today and are pleased to be formally certified. The Center for Women & Enterprise is the New England regional partner to WBENC and has worked with over 30,000 women-owned businesses since its inception in 1995. We look forward to working with companies that seek to expand access to new, competitive suppliers.

Reflecting on the Past With Gratitude

Friday, January 2nd, 2015
Logo and tagline

Prisere LLC. Deep rooted. Farsighted.

As I look forward to the achieving the goals set for my business in 2015, I am also taking time to pause, reflect and take stock of what has been accomplished to date.  One of the achievements of which I am most proud is that our law firm Stroock & Stroock & Lavan LLP incorporated Prisere LLC as a limited liability company in the State of Delaware and registered it as a foreign company to do business in other states. Stroock’s very talented intellectual property attorneys also successfully registered trademarks for Prisere, its tagline and its logo. Stroock provided pro bono legal services to Prisere LLC after we were matched by the Neighborhood Entrepreneur Law Project (NELP) of the New York City Bar. The City Bar launched the project in 2003 to help entrepreneurs with legal services to get their businesses started on as sound a footing as possible. The project provides volunteer attorneys who guide small businesses through such matters as incorporation and tax issues, contracts and agreements, commercial lease negotiations, copyrights, trademarks, and patents. Volunteer attorneys also offer presentations and legal clinics at community-based organizations on issues of concern to micro-entrepreneurs. To date, NELP has partnered with more than 100 law firms, 25 corporate legal departments, and 30 community-based organizations to assist more than 14,000 clients through the provision of brief services, direct representation, legal clinics, and community presentations.

I was particularly delighted to be connected with the team at Stroock, not just for their impressive legal talent, but also for their leadership in providing critical legal pro bono services to small businesses in response to national disasters. I had benefited once before from Stroock’s project for small business disaster relief when, after 9-11, I participated in mediation with the landlord of my office building to resolve a dispute. The dispute centered around treatment of the rent for the days when the office was closed after we were evacuated. The issue was successfully resolved, as Stroock had set up a mediation program to address these inevitable disputes in a fair and efficient manner.

The business of Prisere LLC grew from my book after leaders of the New Orleans Small Business Development Centers urged me to find a way to work on enabling disaster-resilient small businesses as a full-time effort, not just part-time book promotion. And, in another of life’s unusual coincidences, I also referenced Stroock & Stroock & Lavan LLP in that very book – published years before I had my first meeting with them. In Prepare for the Worst, Plan for the Best: Disaster Preparedness and Recovery, second edition, I wrote (page xvii) of how government disaster relief programs often harm small businesses more than help them. As an example, I quoted the Battery Park City Broadsheet (February 27 – March 13, 2002 edition), the community newspaper of the residential  neighborhood in the shadow of the World Trade Center, which wrote about the management of HUD (U.S. Department of Housing and Urban Development) funds for the post-9/11 recovery efforts:

HUD’s first allocation towards the recovery effort is $700 million, part of which is earmarked for small businesses. Unfortunately, what most small business owners have found is that receiving a piece of the $700 million is about as likely as holding a winning PowerBall ticket. From the Ground Up, an organization comprising more than 100 small businesses in Lower Manhattan, is dedicated to making the distribution of aid fair, adequate and easier to procure. Kevin Curnin, a lawyer with Stroock & Stroock & Lavan LLP, advised the group. He said agencies allocating financial aid in most cases have defined “small business” as having as many as 500 employees. “Five hundred is not small,” Curnin said. “This includes massive firms who have insurance. Put a big fish in a small pond and that big fish is going to take a disproportionate share of the resources. It is impractical and wrong…” Aid is not getting to the businesses that really need it, Mr. Curnin said. Many pizza parlors and shoe repair shops – businesses that Mr. Curnin argues make a neighborhood a neighborhood – did not have adequate insurance or a safety net that would allow them to survive being closed for months.”

I also included this quote from the Battery Park City Broadsheet in the first edition of the book, published in 2002. I never would have guessed that the year following publication of the book, the City Bar would establish its Neighborhood Entrepreneur Law Project through which, years later, I would be introduced to the Stroock team in person. Nor could I have anticipated the extraordinary work that Stroock would go on to do to help small businesses impacted by Hurricane Katrina and Super Storm Sandy. And now, thanks to Stroock’s efforts, Prisere has its trademarks and is building a platform for growth and social impact. So I look forward to 2015, as we build on all of our efforts.

New Year’s Resolutions for 2015

Thursday, January 1st, 2015
Goals

New Year’s Resolutions for 2015

I have written down my New Year’s Resolutions for 2015. Rather than set ambitious goals, and experience disappointment when I fail to realize them, I have set fewer, more attainable goals in the hope of maintaining my resolve through December 31. I remember the old saying that having too many goals is the same as having none at all. So I set three goals for the business this year.  And while others working in the field of business continuity, such as the Institute for Business & Home Safety, advise New Year’s Resolutions to protect the business, I am taking a different approach in 2015. My resolutions all support the goal of building a platform for sustainable business growth -which, of course, results in a more resilient business, able to work through whatever disruptions may come. So I am going to improve my systems for resource management, whether the resource is time, money, man-hours or even digital assets. I expect that will reduce my level of personal stress. I am going to eliminate whatever isn’t working for me – whether it be clients whose goals no longer align with my own or toxic people who enervate me. Finally, I am going to make more time for leisure and renewal. I will proactively plan to avoid burnout by reducing my work hours and protecting my free time from those who would encroach upon it. Those are my three resolutions, inspired in part, by the work JJ Ramberg is doing on her program “Your Business” that airs Sunday mornings on MSNBC. Each week, she tries out a new resolution and sees who well she can stick to it. She has candidly disclosed that the results have been uneven. I’ll report back mid-year as to how I have fared with my three resolutions for 2015.