Merchant Credit Card Fees Are Burdensome

September 17th, 2009
Sign Petition

To Do: Sign Petition

Although interchange bank fees have remained constant in recent years, according to the American Bankers Association, more customers are using credit and debit cards to pay for their purchases. According to Card & Payment, interchange fees generated by bankcards reached nearly $24 billion in revenue in 2008, almost 20% of revenues for bank cards. While credit and debit card issuing companies such as Visa and MasterCard set the fees, everyone in the chain takes a cut of the revenues, including the merchant’s bank and the issuing bank. For small businesses with low individual purchases, these fees can be onerous and were not addressed in the new credit card reforms enacted by Congress in May. Interchange fees are typically 1.2 – 2.2% of the transactions made on credit and debit cards. Franchisees of 7-Eleven are trying to collect 1 million customer signatures on petitions to deliver to Congress in the hope of reducing such fees which are burdensome to the convenience store business where the average purchase totals $6.

Survival of the Smartest

September 16th, 2009

Office Depot is offering a “bail-out” for small businesses in its “rescue plan” contest and we were lucky enough to be selected as one of the winners. The company has launched a new website, www.survivalofthesmartest.com Office Depot is recognizing 500 small businesses nationwide for their smart survival strategies and award each with a $1,300 Office Depot Gift Card, tech support for a year from Office Depot’s Tech Depot Services, and copy, print and ship services from Office Depot’s Design, Print, and Ship center with a total prize value of over $2,000. We would like to thank the company for its generosity towards us in this challenging economy!

Public Health Experts Warn Small Businesses of Flu Risks

September 15th, 2009
More Than a Nuisance

More Than a Nuisance

The federal government urges small businesses to develop contingency plans to work through a possible influenza pandemic that could cause high workforce absenteeism. The White House estimates that up to half of the U.S. population could contract the new strain of flu between now and next spring. Testifying before the House Small Business Committee, Rebecca Blank, under-secretary for economic affairs of the U.S. Department of Commerce, stated that owing to fewer resources, smaller businesses would be particularly vulnerable to disruptions in their operations. While not as deadly as the avian bird flu that struck Asia, a flu outbreak could leave businesses short-staffed as employees recover. The Centers for Disease Control suggest that employees with flu-like symptoms should remain at home, out of caution, for at least 24 hours until their fevers subside which, allowing for recovery times, could prolong absences from work to three to five days. To prepare for this possibility, small businesses should cross-train employees on critical business functions. To the extent that workers can telecommute when experiencing suspicious, but not disabling, symptoms they should be encouraged to do so. Public health experts also suggest that adults under age 24 may have to be immunized twice as the flu poses a greater risk of infection to them. Advance preparation should slow the transmission of the flu virus and enhance the safety of your employees and their families.

Rising Medical Costs in Workers Comp Claims

September 14th, 2009
Lower Employment, Higher Costs

Lower Employment, Higher Costs

The California Workers’ Compensation Institute reports that workers’ compensation costs for self-insured employers rose 12.1% from year-end 2007 to year-end 2008. These data reflect the claims experience of private-sector employers that self-insure, which are chiefly Fortune 500-size companies. Nevertheless, this report offers insight for small businesses as it reflects cost trends. Last year represents the first increase in the number of workers’ comp claims for self-insured private sector employers since 1991. Increases in medical payments account for the rise in claims volume. Indeed, it is medical payments, rather than indemnity or lost time from work payments, which account for most workers’ compensation benefits. Because the self-insured employers are large corporations it is less likely that cost-shifting occurred by workers who lacked medical coverage. For small businesses, this can be a significant driver of costs, as employees who lack medical coverage are incented to seek medical benefits by other means. At the same time, however, net premiums written for workers’ compensation in California have declined. Unfortunately, this decline does not reflect reduced risks, but rather reduced employment. California’s unemployment rate is approaching 12% and other states are following, with rising unemployment and declining workers compensation premiums. This trend is exacerbated by the fact that manufacturing, which typically accounts for more claims than service businesses, is in decline. It makes sense to review workers compensation job classifications annually to ensure that your business is not paying more than it needs to in premiums and assessments. The complexity of job coding often results in overpayment. Make sure that your assessments are accurate and fair.

Self-Employment Becomes the Only Option for Many

September 13th, 2009
Evaluating the Options

Evaluating the Options

With 6.9 million jobs eliminated this year, many unemployed workers are trying to reverse their fortunes by starting their own businesses, either as solo entrepreneurs or by purchasing a franchise. According to the quarterly Job Market Index of outplacement company Challenger Gray & Christmas, 8.7% of the unemployed who found work in the second quarter of this year did so by starting their own businesses, up from 6.4% in the first quarter. But the figures commingle businesses with paid employees with self-employed people who incorporate, the latter representing 75% of all small businesses. Unfortunately, the odds are not on their side; according to the U.S. Small Business Administration’s Office of Advocacy, 50% of new businesses will fail in the first five years. That is in normal times, and we are right now in a difficult recession. The National Small Business Association reports that 60% of small businesses reported declining revenues over the past 12 months, the first time a majority of respondents cited declining revenues since the polling question was first posed in 1993. At the same time, business bankruptcies have nearly doubled over the past two years.  Self-employment and entrepreneurship involve significant risks and at least some modest investment. As such, they are not viable alternatives to lack of opportunities in the formal job market.

Excellent Communication Around Gmail Outage

September 9th, 2009

Small businesses require inexpensive contingency to deal with the inevitable failures of third-party service providers. In Prepare for the Worst, Plan for the Best: Disaster Preparedness and Recovery for Small Businesses (Wiley, second edition paperback version, 2009), I recommended redundant e-mail accounts which allow you to send, if not receive messages others have sent you, from one service when the other one is down. This advice was put to the test when Google’s Gmail web mail service went down for 1.5 hours. Ironically, the company took down a few servers for routine maintenance, but the request routers, servers that direct traffic to Gmail servers, could not handle the increased load. While the e-mails servers remained operational, the Gmail web interface was not, frustrating the user. So while mail was inaccessible for a short while, the messages remained in the user’s queues. You have to commend Google for their open communications around the mishap. Ben Treynor, VP of Engineering, immediately provided an explanation and an apology. Gmail remains 99.9% available to all users and the company is always working to improve reliability.

Natural Disasters in Southeast Asia

September 9th, 2009

Natural disasters continue to devastate smaller enterprises in the emerging market countries, where underdeveloped insurance markets do not provide an adequate safety net. A powerful earthquake struck Indonesia’s main island of Java where the capital city Jakarta is located, causing major destruction. In India, where the summer rainfall was 25% less than normal, the driest spell in nearly 40 years, prices of food from recently-harvested crops have risen by 14.5%. The State Bank of India has responded with a drought relief package, including cuts on lending rates for farms and rural producers. The Bank reduced crop loan interest rates from 11.75 – 12.75% floating rates to 10% fixed. The Bank cut loan rates on irrigation programs from 10.50 – 13.25% to 8 – 9%. Both reduced rates remain in effect through March 2010, with an extra percentage point reduction on interest rates offered for timely repayment.

New Earthquake Scenario Model for the Seattle Area

August 18th, 2009

Seismologists have measured minute movements within two massive tectonic plates over 25 miles below the Puget Sound basin of Washington State. Analysis of these tremor patterns, called “episodic tremor and slip”, suggested that an earthquake on the order of magnitude of 9.0 on the Richter scale, possibly followed by a tsunami, could strike much closer to Seattle than was indicated by earlier disaster scenario models. The most powerful earthquake ever to strike North America, the Great Alaska earthquake of 1964, measured 9.2 and resulted in a tsunami that struck that struck the northwestern United States. The 1906 San Francisco earthquake, the benchmark for earthquake fatalities, is believed to be an 8.3. The take-home message is that our understanding of catastrophic risks is changing owing to new threat scenarios. It is best not to assume anything based on geographic locale and instead prepare for the everyday disaster, which is the universal experience.

Banks Review Dispute Resolution

August 16th, 2009
Time for Change

Time for Change

Bank of America Corp. announced that it will no longer require its credit card and bank account customers to waive their rights to litigate disputes on their accounts. The mandatory arbitration clauses, a common feature in bank contracts, are coming under scrutiny by Congress and regulators. In Prepare for the Worst, Plan for the Best: Disaster Preparedness and Recovery for Small Businesses (Wiley, second edition, 2008, paperback, 2009), I recommended requesting arbitration as a more cost-effective means of resolving disputed insurance claims that often follow major disasters. If that process fails, you can then consider other options. But I was careful to point out that you should not waive any of your rights, including your right to sue. The controversy around mandatory arbitration for bank account disputes ignited when the Minnesota Attorney General brought suit against National Arbitration Forum, a leading dispute resolution firm, alleging that it had undisclosed ties to the debt collection industry. If this allegation is proven, it indicates that the deck is stacked against consumers and small businesses in mandatory arbitration by an arbiter that is anything but neutral. Perhaps anticipating the outcome of this litigation, banks and credit card companies are reviewing their policies to determine how best to respond. One consumer advocacy group stated that banks will offer fairer, more transparent products terms if they can no longer be shielded by arbitration.

Hudson River Recovery Effort

August 11th, 2009
Recovery Effort Viewed from the Ferry on the Commute Home

Recovery Effort Viewed from the Ferry on the Commute Home

Nine people were killed Saturday, when a private plane collided with a sightseeing helicopter over the Hudson River. I saw the aftermath of the tragedy from my home office when I was on the phone as a guest on a live talk news program. For the past several days, divers from the New York Police Department and the Army Corps of Engineers have been working to recover the bodies of those who died in the crash as well as the remnants of the aircraft for official inspection by the National Transportation Safety Board. My commute home today was delayed as the ferry boats across the Hudson River were slowed to accommodate the U.S. Coast Guard boats involved in the recovery effort. It was a sobering reminder of a terrible tragedy.