In Prepare for the Worst, Plan for the Best: Disaster Preparedness and Recovery for Small Businesses, I wrote of the insights gleaned from examining the patterns of human error that impact your business. If your management style is to wait until the last minute to complete work and create needless stress, human errors will increase. Changing your management practices to allow for adequate preparation and response times will reduce the frequency of human errors – and improve your overall mental health! Today I learned the corollary to that piece of advice when I had difficulty accessing an online form for the Community College of Rhode Island (CCRI). CCRI’s website and applications were accessible only to those using terminals on campus. I am working with a non-profit organization that sought to apply to participate in CCRI’s Annual Day of Service in which students volunteer to perform a day of work for local charities. The deadline for application is January 6. Had I waited until tomorrow or the day after, my stress levels would have been rising with each hour that I was unable to complete the online application. Fortunately service was restored by the close of business and we submitted our materials two days in advance. But the next time, I will pencil the dates in my calendar for one week in advance of the actual deadlines.