Posts Tagged ‘AT&T Mobile Data Service’

Mobile Data Outage Disrupts Small Businesses

Sunday, August 2nd, 2009

AT&T experienced a substantial mobile data area-wide EDGE/3G outage in the Northeast and Midwest, which disrupted iPhone service as well. If your business was affected and you ask your AT&T service representative, the company will credit $25 to your account. But be sure to request the credit, because it appears that the company is not volunteering the credit. The way to minimize disruption from such inevitable mishaps is to have redundant systems in place to deal with third-party failure. I have two separate wireless providers for my business, such that if one fails, I use the other. For a relatively modest fee, I build in some contingency for mobile data services, which can be a lifeline for small businesses.